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FAQ

Who is MonsterLadies?

MonsterLadies is a brand of French underwear, created and crafted by myself: Perrine Felicia Fernandez. As stylist / Modelist, all my items are handmade and customized. You will find below a summary of the conditions of sale. However, if the answer to your question is not on this page, do not hesitate to contact me.

 

 

 

The custom:

It's important for me to make all sizes I can for my dear customers. All my items are made to measure. When ordering it, is important to send me your measurements.

-Chest
-Underbust
-waist
-hips
-Usually your cup size
For taking measurements perfectly here below is an explanatory diagram showing the different parts to be measured.
Note that for the hips measurement :it is important to measure the half-round buttocks.

Size chart:

Sizes bras are differents around the world, here is a table to help you convert your international size to a French size. I obviously all sizes, whether American, English, European and French.
For a respected value supplement fabric , All XL and XXL lingeries have an extra price of 3€ for each articles.  And +3€ for all sizes bras  beyond E cup( ex : 30F, 32F, 34F,36F, 30G....... etc  Plus Sizes ask more fabrics, time and supplies , thank you for understanding <3 

Payment:

Your order is confirmed by payment. For the latter, I accept PayPal and credit cards (for those who do not have a PayPal account).

Please note that payment by credit card is handled by PayPal.
It proposes that secure for those who do not wish to be enrolled solution.
To do this, after you have confirmed your cart on the checkout page you can simply click on "You do not have a PayPal account?" and a drop-down menu will allow you to pay with your credit card..

After paiement , I will send a email order confirmation within 24H/48h maximum

 

Production time:

Being alone in making there manufacturing lead times from the date of validation of the order.

The Manufacturing time is indicated on all pages of my website before paiement. This fabrication time excluding weekends and holidays : Saturday and Sunday or french bank holiday .

In case of extension, an email will be sent to keep you informed of the progress of your order. thank you for understanding 

 

Shipping and Returns / Refunds and exchanges:

Shipping time is not included in production time, all orders are sent to France by Colissimo. The Colissimo offers service 48 hours with tracking number. For international orders (all countries of the world) packages are sent with Colissimo international or DHL. if you would like an express shipping method, don't hesitate to ask it , I will send you differents options and services. This extra price for express shippement will be paid by buyer/ customer.

Deliveries are made to the address indicated in the order that can only be in the area agreed. For Paypal seller protection , Shipping adress will be doing to the paypal shipping adress notify on your paypal Account. Check all this information before your purchase please , In case the shipping adress is wrong , cost return of packet will be  not my responsabiliy but the one of customer ! Thank you to understand it's not the MonsterLadies  mistake but the responsabilty of buyer to have the good shippement adress.

 
Each item is handmade and custom refunds are not accepted.
 
Returns are accepted, if there is a  size problem or error control.
I'm not responsible for errors in taking measurements and sizes selected and identified (ex: panties M instead of L, 85C instead of 85B, Hips wrong way .... etc.), Returns will be charged to the customer for an exchange.


However, if the item will not fit good or be defective even if the customers has taken the good measures and good size selected, returns are  possible for a new confection to perfection. (then the return shipping cost will be refund if the mistake is made by myself, of course).


 Do not hesitate to contact me if you have any doubts about your measurements or any problems, I'd be happy to help you to avoid all impacts
. 

 

 

Take care about your MonsterLadies set :

 

It is imperative to always wash your ​​underwear by hands with warm water, mild detergent and fabric softener.

Never dry in a dryer. This permanently damage the lace and stripes.

For jewelry, put all 10 washes, a thin layer of transparent varnish or hairspray, more regularly.

I also advise you not to make your underwear, exposed to direct sunlight to dry.

 
 
I wish you a good visit on the MonsterLadies Website
 
 
Perrine Felicia Fernandez 

 

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